FAQ

What are your services?

- Wedding & Event Styling

- Wedding & Event on the Day Styling

- Wedding & Event Hire

What is your styling fee/what does it include?

Our styling fee varies depending on the size of your event and what you are envisioning. Our styling fee includes:

- On the day styling

- Packing of your chosen product

- Complete setup 2 to 3 hours prior

- Pack Down

For a personalised quote please email us at info@hummingbirdstyleandhire.com.au with specific information about your event.

Is there a minimum order?

We have a minimum spend of $250 + delivery fees for the hiring of products. For styling and on the day styling we have a minimum of $400 which enables us to ensure you have the most perfect day. It is important to us that your event is everything you envisioned and more. We are able to source/create/make any special requirements you are after, additional fees may apply depending on the complexity of the request. For packages and special offers this minimum order amount may change.

 

Am I able to alter any of your packages to suit my event?

Absolutely! We can alter and modify any of our packages to suit your needs and budget. If you have something specific you are wanting, let us know and we can create something special for you.

 

How can I find out more information?

You can contact us via our website or email us info@hummingbirdstyleandhire.com.au with information about your special event. We offer complimentary consultations on the Gold Coast to discuss your event and how we can help to create your vision.

Can I only hire from you without styling?

Of course! If you are hiring items, you are more than welcome to collect from our office at Varsity Lakes. Please note that all props must be packed into their correct containers/bags at the end of the hire period in a clean and dry condition. If you would like a copy of our hire catalogue please contact us or email info@hummingbirdstyleandhire.com.au.

* Please note that for our cane chairs we only offer delivery to prevent any damage during transportation.

Do you have a cleaning fee?

Our cleaning fee depends on the amount of props and will be included in your quote. Please be aware that if an item cannot be cleaned and is damaged beyond repair, the replacement fee will come out of the security deposit.

 

Do you require a deposit?

Yes we require a 40% non-refundable deposit to secure your booking. The remaining payment is due 14 days prior to the event.

How do I pay? 

Once a quote has been finalised an invoice will be sent with our payment information. You can pay via bank transfer or via credit card, there is an additional 2.2% fee for credit cards.

 

Is a security bond required?

 A security bond of 20% of our total hire amount is required. Once we receive the items back in their original condition, the security deposit will be refunded via original payment method.

What happens if the items are broken or damaged during the event?

We understand that accidents can happen however if an item is damaged, broken or not returned, you will be sent an invoice for the repair of the product. If the item is unable to be repaired you will be required to pay the replacement value of the item.

 

What happens if the weather forecast is showing rain for my event?

We know that Mother Nature is hard to predict, all we ask for is 36 hours notice for any weather related changes. 

Can I cancel my booking?

You may cancel your booking however the 40% booking deposit in non refundable.

© 2014 Hummingbird Style & Hire

"Legends say that hummingbirds float free of time, carrying our hopes for love, joy and celebration. Like a hummingbird we aspire to hover and savour each moment as it passes, embrace all that life has to offer and to celebrate the joy of everyday."  - Unknown